SHIPPING AND RETURNS
We ship anywhere in the US, including US territories, via PO Boxes, street addresses, or APO/FPO addresses. If you’re an international customer living outside the US who’d like to order our super products, please contact us email@example.com before placing an order and we can determine the best method and cost of delivery for you.
When and how will my Shore Bags order arrive?
Great question! We strive to ship out all stock orders within 3-5 business days. If you’d like one of our snazzy monograms or have a custom order, you can expect shipments to leave our warehouse within 10 business days. Sometimes, if you have a large order, or a more complicated personalization, this may be extended a few days, but we’ll be sure to let you know.
We ship goods using FedEx Standard Ground or UPS Ground, so if you live in the lower 48, you can expect your shipment to arrive 3-5 business days after the shipment leaves our offices. For Hawaii, Alaska, and the US territories, shipments generally take a little longer, 5-7 business days. Exact delivery times can be found on the shipper’s website page, respectively.
What if I need it faster?
If you have a special request and need your bags NOW, we may be able to accommodate faster shipping using overnight services, so contact us at firstname.lastname@example.org and we can talk about options and additional fees. It’s not always possible, but we want you to be happy!
What if my shipment arrives damaged or incomplete or something’s wrong?
The best thing to do in these situations is to let us know within 48 hours if you have any problems with your shipment. Send us a note at email@example.com or call 800-421-3225. If we messed up, we’ll do everything we can to make it right, and if the shipper or other forces are at work, we’ll work with you to figure out the best solution.
OK, I might need to return something . . .
Let us know within 48 hours of getting your shipment if something’s amiss. We will work with you to find the best solution. Unfortunately, personalized and custom items cannot be returned or exchanged.